They call it the “curse of knowledge”. When you are working on something, you have its context, background and familiarity. You will tend to assume that the people around you also has the same level of understanding on that matter. And you get frustrated when they don’t. Similarly, they get frustrated with your lack of patience and understanding of their predicament.

I have seen this in tech implementations, organisational changes and different communication attempts. Tech folks design user interfaces which seem simple & intuitive to them, but which users struggle to use. Check out this article that used the design of a covid-19 self-test kit to illustrate the issue. Hopefully, this will help you discern what best to do the next time you are required to communicate a required action or design a system.