Frequently Asked Questions (FAQs)
Can I place an order and send it as a gift to someone at another address?
Yes, you can. Please indicate the delivery address of the recipient, which would be different from the billing address (which would be yours). You may even prepare a message for the recipient by including this in the “instructions” box when placing your order.
Where do I collect the goods after ordering?
What you have ordered will be sent directly to the delivery address provided during the ordering process. If you wish to collect the items yourself, please indicate this in the “instructions” box and we will provide the collection details when your goods are ready for collection.
How long does it take for my goods to arrive?
On the average, it takes about 10-12 working days for the goods to be delivered to you. To better manage delivery times, we ship our goods by air. But the elapsed time is highly dependent on the logistical situation at that point in time. During festive seasons, this duration could be longer. We will provide you with an online app to track the whereabouts of your goods.
Can I cancel an order after I have submitted it?
If the products you ordered are in stock, we usually pack it the next business day. Cancellation will be possible if we have not commenced the packing process. Otherwise, it would be possible because we would already have initiated the downstream logistics where costs would have been incurred.
For corporate merchandise, can we get samples?
We would be happy to facilitate this. A standard fee of S$58 would be levied. We seek your kind understanding that this is necessary because of the costs involved in managing the process, including the iteration of the artwork.
For corporate merchandise, can I change the product brand and replace it with my logo?
We call this a private labelling. This is possible on a case-by-case basis, depending on the product in question. Please discuss your requirement with the assigned account manager.
For corporate merchandise, can I change the artwork/design after I have confirmed it?
This would be possible if we have not commenced the production process. Once the production process has been initiated, it would not be possible to change the design.
Shipping & Returns
Do you keep stocks in Singapore?
We only keep stocks of the fast moving products in Singapore. All other items are kept in overseas warehouses. This is to keep our costs & overheads low.
How Long does it take from the time of my order to the time of delivery?
On the average, it takes about 10-12 working days for the goods to be delivered to you. We ship our goods by air. But the elapsed time is highly dependent on the logistical situation at that point in time. During festive seasons, this duration could be longer. We will provide you with an online app to track the whereabouts of your goods.
Do you ship overseas?
Currently, we are focused on the Singapore market. All the product prices include delivery costs associated with the Singapore market only. We are happy to deliver to overseas markets on a case-by-case basis. If you wish to send a gift to someone overseas, please contact us and we will discuss the costs & arrangements with you. For corporate merchandise, please discuss with your assigned Account Manager so that we can provide you with the delivery costs associated with your requirements.
What is your returns policy?
Due to the varied location of our products in different locations, we do not allow returns after we have commenced the packing process. If your product is damaged or is not working the way it should upon delivery, kindly contact us immediately so that we can address the matter for you.
For corporate merchandise, can you merge products I have with others that I purchase from you?
We would be happy to discuss your exact requirements & support you accordingly. Kindly reach us at email@example.com and an Account Manager will be assigned to support you.
For corporate merchandise, can you provide storage what we order and deliver them over a period of time?
We would be happy to discuss your requirements. Kindly reach us at firstname.lastname@example.org and an Account Manager will be assigned to support you.
How much do customisations such as printing, staging & storage cost?
Usually, larger quantities will result in a lower cost per unit. The exact costs for printing staging & storage will depend on the exact requirements. What we can say is that we operate on lower overheads compared to many other companies. We also have existing facilities that can support such needs.
For corporate merchandise, what kind of printing service do you provide?
The exact type of printing will depend on the product and material of the product. For textile materials like T-shirts, polo-shirts & caps, heat-press or screen printing could be done. Alternatively, embroidary could be an option. For mugs, plates, bottles, etc. we could either use heat press or screen printing.